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| - My husband and I just moved from Las Vegas to New England. My husband has no concept of how long it takes to pack, so we ended up calling Discount Movers just to get some help getting everything into boxes and then those boxes into our trailer. How wrong could things go?
Plenty. Although we had plenty of new boxes ready to be put together and the guys from Discount Movers were shown them and encouraged to use them, they apparently chose to use some of the boxes we had lying around from Costco shopping trips, instead. Y'know, the kind with no tops. They just put a few strips of tape over the top and called it good. It wasn't.
That was bad. How they handled our tv was worse. My husband had saved the original box with all its packaging and asked them to load it back in there. They sure put the tv in the box...with absolutely no packaging. Just a 50" tv in a box, rattling around with nothing at all to stabilize it. NOTHING. Fortunately, we noticed that before we moved because we needed to rearrange the contents of the trailer, allowing us to bubble wrap the heck out of it as all of the original packing material had apparently been thrown away.
I thought that was as bad as things could get. I mean, that's pretty bad, and I was already very upset. Now that we're in our new home and unpacking, things actually managed to get worse. In one of those boxes that they'd packed with no top, just some strips of tape, about a third of the way down, I found a plastic grocery bags with what *had*, many weeks ago, been fresh tomatoes. You can imagine the shape that they were in when I found them. As well as the shape of my belongings that had been in their vicinity.
I regret every cent we spent at Discount Movers. We found much more helpful, respectful people who took greater care of our belongings in the parking lot of Home Depot, and they were far less expensive.
ETA - I posted my rant too soon. As I finished unpacking the "tomato box" I found my 7-year-old son's artwork at the bottom, beneath the rotten mess and utterly ruined. I'm not talking some printer paper he'd colored on, but an actual canvas he'd spent hours on. It obviously has no monetary value, but to me (and my son) it was priceless.
ETA in response to the business owner - As noted in my review, we had plenty of new boxes. The boxes that got taped over were hanging around were never intended to be used and we had plenty of sturdy boxes left over after these guys left. We had massive rolls of bubble wrap. Hundreds of feet worth. The television had its original box with all of its original styrofoam inserts and other packaging. My husband and I were busy packing other areas of the house, assuming we could trust "professionals" to do a professional job. To not even get a token, "I'm sorry you had a bad experience with our company," and instead to get solely blamed by them for their failure to use the supplies we had and pointed out?
I will continue to tell everyone I know not to use this company, and continue to specifically point out how awful they were every single time someone on my Vegas mom's group asks about moving companies.
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