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  • This review pertains specifically to the Jo Malone fragrance counter at Holts Renfrew Bloor street location. Holts Renfrew are currently the only distributor of Jo Malone fragrance in Toronto, Canada. I am extremely disappointed at how an employee at Holt Renfrew handled my needs and request to exchange a fragrance and body cream scent which did not suit me purchased and gifted by a friend. Being in fragrance, I would presume she knows fragrance is something very personal and all I wanted was to exchange the body cream and perfume to a different scent which I always use. Eventhough the body cream and fragrance is new, un opened, same packaging, as Holts Renfrew carried. All the sales associate at Holt Renfrew told me was, it was bought in London it cannot be exchanged. I was terribly disappointed and she didn't even try, but closed the door of opportunity saying no, no, no. I was also wiling to upgrade the fragrance to a bigger bottle and pay more. By shutting the door close, Holts not only lost a sale (opportunity to upgrade) but also a loyal customer. Classic case of snobbery from Holts and it's associates. Thank you.
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