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| - Am somewhat reluctant to leave such a negative review (as I've never left one below 4 stars), but my experience with them today was sufficiently disturbing as to warrant it. Customer beware!
I needed to replace one of my PC's components (the CPU fan/heatsink, as I'd dislodged it from the motherboard this morning, and couldn't re-attach it). Their website states that they do hardware installation, so I called them today to see if they had the requisite part, and to get an estimate.
They evidently keep very few parts in stock (the tech's own words), which is no problem, as many businesses can't afford to keep all their capital tied up in parts (which they may or may not ever sell). I then noted that I could easily acquire this particular part myself (either locally, at Fry's Electronics etc, or via Amazon etc) for them to install (as it's a very common PC replacement part; almost as common as a failed power supply), and they responded that that too would be fine...so far so good, right?
Well, this particular part takes literally less than 5 minutes to install. No reputable business could possibly spend more than half an hour doing this job, if they work at the slowest pace imaginable. I don't expect any business to work for free, but their quoted fee to do this install - $120 - was, frankly, shocking.
Another local "5-star" Yelp reviewed computer repair company, Technology Partners, quoted me $15 for the exact same job.
An estimate of $30 or $40 wouldn't have shocked me (or, merited this review), but $120 for 5 minutes of your time? Yeah, that's over $1,000 per hour! A $30 or $40 fee would STILL have been quite profitable (as TPI-US knows quite well), AND equal to a pay rate of several hundred dollars per hour, but this business wants 3 or 4 TIMES that much.
Sorry....Technology Partners' 5-star Yelp rating might well be warranted, but this business's? You do the math!
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