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| - For starters, I hate katsu and I am not a fan of it at all. However, my friends wanted to go there and I figured I'd might as well work with something new. We came in right before the dinner rush and was seated within 5 minutes. We were given menus to look over and they did not ask us for our drinks until 10 minutes after seating. They didn't take our order until 25 minutes after being seated. It was frustrating because like I have mentioned, I hate katsu and having to wait for almost half an hour wasn't giving me a good impression to want to eat at this place. The dinning area was full I understand and there were two of the servers walking around.
After just waving one of them down we ordered our food. I ordered their "Tori Katsu & Ebi Fry" and my fiancè got the "Rosu Katsu Curry." Looking at the menu your food comes with white rice, miso soup, and a type of pickled veggie on the side. They set it up on a serving platter for each plate and they do have good presentation. My friends ordered the Rosu Katsu as well and had some sides with it. There's a Yelp check-in where you obtain a free Potato salad. All four of us were yelpers and found this place from Yelp (of course), and when we wanted to redeem each check-in for ourselves our guy server said we could only use one. I understand there's a limitation BUT do not offer a check-in incentive to people if it'll be one per table, keep in mind that your business attracts a lot of yelpers so I hope they accommodate in the future! It was our first time here and we chose this business because Yelp suggested you so it would have been great to experience an individual bowl of potato salad. We split that bowl between us 4, literally one bite. It was good and I wish we individually got to experience our own bowls so we could all equally enjoy the food.
Anyways, that issue aside we waited for another 20 minutes for our food. I don't know what was going on? Short staff or lack of urgency? Because our guy server wasn't up to par with us, barely served us and we sat at the front but the lady server was hustling. She ended up checking up on us more than he did (thank you!) Katsu was delicious, this place did turn me into a katsu lover to be honest. Their miso soup was just as good and perfect to start or end your meal. During our dining experience there was also flies flying around. It was an annoyance, couldn't enjoy my katsu without tryna slap the air. Lol towards the ending the lady server served us more than our original server and she was such a sweetheart! We came in around 7:30pm and left a little before closing so that's an idea as to how long it took for us to wait for our original server to get or drinks/ orders, to deliver our food, and give us the bill. I could have came on an off day but the lady server was busting her butt ensuring we left satisfied so there should never be an excuse as to why the first server's customer service/ urgency wasn't good.
For the two plates my fiancè and I ordered cost about $33 with tax. It's bittersweet. The food is delicious and our second lady server was awesome. However, it just bothers me how they have the check-in offer and limits it to one table, their wait time is pretty long, and their other server wasn't up to par.
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