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| - I've been going to Tony's for years now, and it wasn't until recently I finally had it up to here and found another dry cleaner. They always dry cleaned my dress shirts, sweaters, and pants for a reasonable price and the staff is always very nice. That's a big plus. But a couple years ago I needed some alterations done for a pair of slacks. They were finished and looked great - for two wearings. Then the new seams fell apart and they looked horrible again. I had them done by another tailor and they're still in great shape after years of wear. I hate paying multiple times for the same job, but I figured it happens.
Then I started traveling a lot, and I thought if I have the shirts folded it would be less wrinkles than me folding them myself and packing away. It definitely helped but this exposed another problem that ended up being the dealbreaker. When they're folded, I can't see if they've actually CLEANED the shirts. Several times I've gone in with stains on my shirts - simple soy sauce from sushi or spots of oily food or something. I would have them flag it with tape so it gets worked on like normal. But when I pick up my shirts they're all folded up and boxed. I pack them up and fly to my job only to find out that THREE of the four shirts had the stains on them still! No word to me that they tried and couldn't get them out. No "I'm sorry" or "Hey, these were too tough for us". They just pressed them into the fabric more and sent me on my way. So I look like a slob that week angry that Tony's dropped the ball on this one. This happened two other times and I finally said that's IT. I actually started laundering my shirts at home, air drying and dropping them off to Tony's so I could control the washing portion of the process.
I finally got tired of doing all this and switched to another cleaner by the house and noticed that even the folded shirts have fewer wrinkles than what I would get at Tony's. Sometimes even the people pressing the shirt would hard press a crease into it. I mean, you're watching how this is going when you do it, right? Why would you press a crease into my shirt? It seems like the quality has really fallen here, and they may consistently lose customers until they step it up.
I will miss the nice people. And I hope they figure this out. But I won't be back for a while if ever.
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