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  • If I could give no stars I would. My family came here about 5-6 years ago for my family dog and they went above and beyond for them. Recently my pitbull passed away and what better place to go than La Paloma. My horrible experience started the minute I called to see if I could bring my pit in. The guy who answered the phone, I believe his name is Paul is very rude and very unprofessional & lacked any compassion. When I called to see if I could bring her in and to get some information on their services he responded with one answers and it seemed as if I was bothering him. Fast forward to the day we were supposed to pick her up, we called to see if she was ready and we had to wait another week due to the fact that they ran out of the box we had asked for and it was going to take another week. We didn't mind waiting but a courtesy call would have been nice to let us know. Now the day we picked her up which was yesterday 8/22/17, we finally go to pick her up and there is a gentleman in front of us to pick up his pet as we are waiting and this gentlemen is getting his pet, our dog is already on the table waiting for us but the lady is trying to show the gentleman his pet and she actually pushes our dog aside like literally pushed her aside to have space on the table. You could have gently moved her rather than push her to the side! Overall worst experience ever with rude customer service with total lack of sympathy.
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