The location is across from the Biltmore mall. Great spot to stay
The hotel needs a face lift. No jacuzzi. Small bathrooms with tiny tubs. The elevator looks like something out of a haunted mansion. Dingy and chipped paint.
Rooms are clean with many outlets. Noise level is minimal.
Service is slow when calling to guest services. Often transferred to the wrong person only to start all over.
The gym is open 24 hours. Missing a stair climber that should be on all nice properties.
The restaurant is good with excellent service.
For the price I would look into other properties.