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  • The sushi is pretty good but the service is really awful. This is specifically for ordering for pick-up, which we've done twice now with a terrible experience. The first time we ordered around 20 minutes ahead of time and they told us it would be ready in 30 minutes. We got there 10 minutes early and they said it wasn't ready, which was fine because we were early. It then took them another 60 minutes before our order was ready. During the wait, they never once updated us on the status and when we asked they just told us, "They're working on it." They never offered us an apology for the wait, didn't give us a discount or anything for waiting for so long, and didn't do anything to make the wait better. It was a miserable experience and we thought, "Well, maybe it's because they're just having a busy and off night." so we tried again. This time we placed an order more than an hour ahead of time and specifically gave them a time of pickup. We showed up and it wasn't ready, so we waited. 15 minutes later, still no updates and I was fed up and asked what was going on and whether they could give us an ETA. Again, no apology, just a, "They're working on it" and then a few minutes later they finally came out with it. While the quality of the food is okay, it doesn't make up for the high prices and crappy service. Two tries was enough and we won't be going back.
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