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  • I came to this location at about 7:30 on a Sunday. I was looking to purchase two power tools, and accessories to help me complete a project. I found an employee and asked to check stock on the two items, both of which they had (2 of each.) While the employee was looking, he got distracted by two women looking for have a key made. This apparently caused him to completely lose focus and forget he was supposed to be helping me. After a few minutes he must have handed off the task of finding my two power tools to an older associate. The older associate went back and forth to the same shelf (which the items I was looking to buy obviously was not there) and briefly looked in the overstock area (one section.) His conclusion was that they either walked out the door (doubtful) or "were on a shipment." Having managed retail before - this basically equals "It is near close, and I don't feel like looking." He then offered to look at another stores inventory, in which I had to explain to him that because of the lackluster service it was now too late to make it to the other location before close. I don't understand some people's work ethic. Why abandon a customer looking to spend a couple hundred dollars for a customer who wanted a key made? Why not do your job and locate the items that you clearly have in stock, instead of blowing the customer off because you don't want to look.
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