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| - I had a horrible experience at this kinton location. Let me explain:
After lining up with my husband and baby (who was in his stroller) in the cold for 30 minutes, we finally got inside the restaurant. After another 5-10min it was finally our turn to be seated. There was a fantastic table that was able to accommodate our stroller, but we were told by the manager that we were not allowed to sit there, that we had to wait for one particular table...and that was the only table we were allowed to sit at. When we saw which table we were asked to wait for, we were appalled that the table he wanted us to sit at was at a long communal table. That table would have had very little space for the stroller and once parked would even block other guests from getting in/out of their seats. My husband and I tried to talk to the manager about the seating situation and even showed him how the other table had ample space around and wouldn't end up blocking staff/patrons. However, the manager said it was "his rule" (we clarified it was not a fire hazard rule, it was his own rule making) and that no matter what, he would not allow us to sit anywhere except where he told us to sit. He said "it's not the space that's the issue, it's because of 'the rule'".
At the end, 4 tables behind us ended up getting seated first while we had to wait for that one table to free up. It was unfair and very discriminating of the manager. When we were finally seated, we ended up blocking two other guests that wanted to get out of their seat and I had to get up multiple times to let them go in/out. The stroller also blocked up a seat and no one would want to sit in the seat directly across the stroller,so they also ended up losing 2 spaces that could have seated other people. On top of that, because it took us so long to get seated,by the time we ordered and our food came (more that 1.5hrs), my baby got hungry and needed to be fed...meaning my bowl of ramen got cold while I breastfed my baby (who was fed prior to our visit to the restaurant and was happy up until that point). I think the manager finally realized his mistake as he finally apologized and discounted our gyoza for free. However, it did not save our meal...which was pretty much ruined. We got to the restaurant at 2pm and did not leave the restaurant until 4:30pm.....it was ridiculous. We will never return and we definitely will not be recommending this restaurant to families and friends.
PS. After our visit, I found this out about this location:
Kinton Ramen (5165 Yonge St.)
Inspected on: October 30, 2014
Inspection finding: Yellow (Conditional)
Number of infractions: 3 (Significant: 2, Crucial: 1)
Crucial infractions include: Operator fail to maintain hazardous food(s) at 4C (40F) or colder.
Beware, go at your own risk.
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