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  • My experience at getgelled was not what I was expecting. I was mislead on both the colour and price, and the application was of poor quality (given the fact that I paid premium for a simple gel manicure with design). I picked a light pink colour on the colour wheel (#18) and when Sun supposedly used the same polish on my nails, it looked white. I was hoping that the pink colour would become more apparent as more layers were applied, but nope, still white! I also added some star stickers to my nails and asked about the price, which Sun said was $2. However, when it was time to pay she apologized and said that the price of the stars varies by size... the big star sticker is $3 and the smaller one is $2 (I got four stars - two big and two small, but they looked pretty much the same in size). While she was doing my nails, she started talking to other nail techs, distracted & clearly in a rush because she gave me two cuts on my cuticles which were bloodied and swollen after. After I left the salon, I noticed bubbles that formed on my gel nails. I emailed her with the issues about the bubbles and colour, and asked if I could change my colour to the light pink I initially asked for or to get a refund altogether. Sun's response was that no refunds are allowed, colour change is not complimentary, and the reasoning behind my nails being white in colour (not light pink) is due to the fact that the nail company changed the formula. She also mentioned that if I noticed the colour was different, then I should have told her so she could change it right away. If the owner knew about the formula change, why couldn't she paint the colour wheel with the true colour or tell me upfront about the colour change so I can be informed about my decisions beforehand? I came to getgelled with a level of trust that whatever colour I choose should be the same colour I get. If the owner knew about the change in formula and puts the fault on me to tell her that it's not the right colour, it becomes very misleading and frustrating. To resolve this issue, she offered to fix the bubbles, which was done by another nail tech (not Sun). If the salon wants to improve customer experience, they should be upfront about ALL the costs (including the stickers) AND the colour (samples on colour wheel are true to colour) so it doesn't lead to disappointment.
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