The wait is always very long. If you have an appointment expect to be seen about 2 hours after you arrive. The front of the office staff has you pay your co-pay right away so you are less inclined to leave. It's terrible because the doctors that I have seen are good at what they do, especially Susan Shields. She is the only reason I have continued to use Forte Family Practice at all. However, I now realize that having to block off 2 or 3 hours of my day for a simple visit to get refills is NOT an acceptable business practice.
Once I got in today, after a mere 95 minute wait in a room overflowing with people, I was told by Shields that she had been doing NOTHING for the past hour and could have seen me. The front office, however, was so backed up that they could not manage to give her my file. I am currently looking for a new doctor...one who hires competent workers that know how to handle patients.
I'd like to note that this practice rents space out to other doctors causing crowded waiting rooms with no seats. This also means the office staff has even more on their plate, and they can't handle the usual work load. Huge backups in the front are the reason I will never return. The worst thing about the front of the office staff is that they act like they are doing you a favor when they answer your call or take a co-pay...not cool and not how I expect to be treated at my doctor's office.