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  • I Made an appointment about a week in advance to have custom exhaust work done on my trailer's new generator. I got it out of storage, brought it there, and they said, yeah. we can do that, come back in a week... Uhh... You said on the phone that you could do it the day I brought it in. OK, fine, I understand, you really needed to look at it first. Brought it back next friday, and the job was done in a few days... But wrong. Apparently, the guy I talked to didn't give the drawing to the guy doing the work. So I left it and they kept it another week and didn't re-do it by the day they promised. I left it over the weekend, and they completed the work on the following monday. The end result is the project is nearly perfect. The guy followed the drawing and got it done to my expectations. They do very nice work, Labor rate is fair, and parts prices are fair considering this is basically a custom RV Hitch shop but does a lot more. They have a can-do attitude, and it is my impression that they can deliver what they promise... They have a large fenced secure yard, so you can rest assured that your rig will be kept safe. They didn't charge me the extra hours for the re-work, they freely admitted they screwed up. Admirable in this day. I will probably use them again, but I will make sure I talk to the guy that will actually do the work, he gets the drawing from me directly, and understands fully the scope of work. My feedback to Cliffs Welding: You guys need to learn to communicate better, both internally and to your customers. Don't bicker in front of the customers, and call the customers when they need to be called. Nobody ever called me both times it was done, nor did anyone call me when it was delayed. The work you do is specialized and difficult and you do a good job, don't kill your business by missing the easy things.
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