I used to love visiting this location because of the cleanliness and efficient staff. I don't know what is going on here lately though. It seems nearly every time I purchase a coffee and am instructed to wait at the end, I never get my coffee. I visited a week or so, ordered a simple coffee and was asked to wait at the end. There was no one in the store. After five minutes, it grew busy. I asked the gentleman at the end about my coffee and he ignored me. Guests coming in after were receiving their food and drinks over me. I went back to the cashier and asked about my coffee...she was goofing around with friends, not customers, and laughing. She then looked at me and continued with her friends. Finally (after 20 minutes) a man comes out (I'm assuming it was the manager) and says, "oh do you need something?" I told him I've been waiting over 20 minutes for a coffee, and would either like my coffee now or a refund. He chuckled. He nor the cashier apologized. I contacted their "how did we do?" on the receipt and customer service on the phone was just as terrible. Poorly run and lazy staff.