I read a review here so I lowered my expectations when I got there. They gave me robe and your own locker to put your things in. I was so far impressed. I did not have to wait for very long at all and my therapist got me into the nice massage room right away. My therapist was ok. She was not the friendliest although I like that she was not chatty at all. Her pressure was not that firm. I guess I could have told her to give me more pressure. No water at the end of your massage like other places. She disappeared after the massage never to be seen again...lol.
The check out was interesting. There was a pimple faced teen ago boy at the desk that was not sure exactly what to say. I figured a business like this will have a receptionist all the time and not an awkward boy at the check out not knowing what to say to customers. I cannot even express anymore how weird the check out process was and the tip giving. There was no envelope to put your tip and my therapist was no where to be found! I gave her a good tip and handed it to the boy. I hope she gets it.
Overall the customer service at this place is terrible. The massage was ok. I would NOT recommend this place unless you are just desperate for a massage. This place feels like these people are just going through the motions. Their hearts are not in the right place and I did not feel any pride in their work. It is clean though, other than that..stay away.