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| - I'm with Alex on this one - Why is the line to rent a car so dang slow? If you have a lot of reservations set up for that day, why wouldn't you schedule more workers? There were all of 4 when I arrived and the line was easily a dozen folks. And the line was painfully slow. I know it's a process & takes time, but good grief, I think I skipped over a birthday or holiday or something while I stood there waiting. Not a great way to start the experience, I'm afraid.
On the bright side (which is why there is a 2nd star up there), the guy who tended to me was awesome. He found an extra discount for us and made sure we had one of the newer vehicles. He was in a great mood & joked around, but was still efficient. Once he got my information, we were done quickly & on our way. No delays there! The vehicle we had was nearly new & very well taken care of, thankfully. It got pretty good gas mileage and was comfortable for us and the mass amounts of baggage we brought along. Thumbs up on that portion.
Sadly, the return service sucked majorly. While there are signs on where to go to return your car, once you're there, it's not marked very well. We pulled up & no one was around, so I parked in a spot instead hoping to go find an attendant. Once we did find one, he was dealing with people who got there after us and then got irritated that I had parked in a spot that was all of 5 feet away from where he wanted me to be. Sorry for the trouble there, ace. Maybe you should pay attention when someone drives up instead of hiding out & waiting for us to have to come look for you. Ugh.
Honestly, I'm not sure I'd come back to Avis since there are 10 other rental places in the same building. Might have to try another company next time.
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