I hate writing something negative about a pet store that I really like. I love the Mounds organization and its dedication to helping homeless animals. The Mounds Dogfest held every year in Sun Prairie is a great event. It's even where I met my dog's breed rescue group which I eventually adopted my dog from.
Unfortunately, I have yet to have a pleasant shopping experience at the East Madison Mounds store. I've noticed that the staff people just stand around in aisles together and chit-chat -- I've seen this happen all six times I've been there. Customer service there is lacking.
Never once have I been greeted as I enter this store. And the sales associates were always present at the front when I entered. In fact, during my most recent visit, two were standing together, chit-chatting and ignored me.
In contrast, my shopping experiences at the Janesville Mounds, Sun Prairie Mounds and Middleton Mounds have been quite the opposite -- the sales associates are helpful and act appreciative that I'm a customer.
Like I said, I think this is a wonderful company with wonderful goals. Unfortunately, this one Mounds store has very poor customer service.