I really wish I can give this place 0 stars but I have to give it at least a one-star to rate it. I am extremely disappointed in this place this was my first time ever coming here I brought my two year old pitbull to get microchipped. My dog is extremely friendly and playful we did not sit in the lobby with him because He barked and cried just like any other dog. I didn't want to annoy anybody with my dogs barking so me and my two small children sat outside. I informed the guy at the counter that took my money and my donation that we would be sitting outside he said not a problem we will go out and get you. 2 hours into waiting I finally sent my kids in to see what was taking so long. As I'm standing there in the doorway I hear them call number 29 and 30 remind you we are number 26 so apparently the guy that took my money and my donation to the animal foundation did not let them know that we were sitting outside. So my son approaches the counter and tell them I believe you guys skipped our number. Once they realize that they screwed up because they knew we were sitting outside they took us right in after waiting two hours out and 109 degrees. The lady who took my dog into the back was not friendly or inviting at all actually very rude and seem like she was not happy with her job. Unfortunately this was not a good experience I will not be coming back