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| - I've used Discount my entire adult life (23+ years). I have always been very satisfied with them as a company. Very competitive, great sales people, etc. I did have one incident at a store in TX where they used a screwdriver to remove my center caps and gouged the aluminum up on every wheel. Discount made it right. Every wheel got professionally refinished and I was satisfied.
This brings me to my first and last experience with this particular location.
I brought my truck in for a rotate and balance. The guy at the front desk was awesome. I explained to him that I am on my second pair of black lug nuts because the first set rusted after they were removed and installed with an air gun. I had no problem with that - lesson learned - I bought a new, better set that consisted of 24 black locking lug nuts - not cheap. I asked him if he wouldn't mind having the tech do them by hand so I don't have rust streaks all over my black lug nuts and wheels. He gladly said "of course!" Sweet. This guy understood.
I pulled my truck in and I waited. As I'm sitting there, I can hear the tech talking loudly. After all, my truck was in the very first bay next to the waiting room. He said things like "What the hell? Is this a million dollar truck or something?" and "Oh! Don't hurt my lug nuts!".
When it got closer to them being done, I stepped outside. Now I could hear him really good. He made several more rude comments and then, once I could tell he was done, I said "that's mine". I said to him "so, that was a pain in the ass, huh?" He said "yeah. Why did I even have to do that?" I told him "I heard every word you said". He handed me my keys and said "sorry" in the most condescending way possible. It was the first time I was made to feel like an a-hole by this company.
In a nutshell, I'm never going back to his location. No wheel purchases. No tire purchases. Nothing.
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