Last night my wife and I went to take a look at the TV's we were purchasing a Mother's Day gift and a personal tv. You would think that a transaction over a thousand dollars would be something to get the employees helping but that was not the case. My wife and I spoke with two employees, the gentleman tried to help and went to get a second opinion about something he was unsure about. The lady he brought was useless. I wish I would have seen her name so that I could let everyone know who to stay away from. She talked to me like I was an idiot even though I had my facts straight. They said there were 0 tvs in stock of the selection and then left. So we looked up the tv online and saw that there were 12 in stock for store pickup . So we went to customer service and the nicest woman ever helped us. Her name was Tatiana (I could be spelling wrong) but she was at the customer service desk 5/3/16 at around 8:00pm. Within 2 minutes she sold us the tv and scheduled a store pickup for the next business day. I am so thankful for people like her that made our experience better. SAMs Club should do whatever they can to keep her around.