My daughters and I ride the Amtrak south the Carbondale and north to Chicago frequently. The staff at the Champaign station are always friendly and helpful and they all have a good sense of humor. My 13yr old daughter travels alone at times. I always feel safe with the staff on the train and in the stations. The train is always 15-30 mins late. We just plan for it to be late. It's no fault of the staff. Amtrak trains are often stalled en route by cargo trains. The trains are clean and have outlets in each seat to charge your phone. Free wi-fi is available on the train. Sometimes the train is a little chilly so take a blanket or jacket.