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  • I bought my 2013 Tucson here, because they offered me the lowest price right off the bat after getting quotes from several dealerships around the valley. While I didn't appreciate some of their negotiation tactics (e.g., at one point I wanted to leave to shop around more but the dealership had my keys because they had been evaluating my old car for a trade-in. when I asked for my keys to leave no one knew who had them. someone claimed to go look for them, but after standing outside waiting for 10 minutes I went in and they were all standing around talking and no one was looking... SO RUDE). Although I eventually haggled them down to a "good" price, I did not like their negotiation tactics and the hard sell they tried to pull on all of the extras (like service and maintenance packages, extended warranty, etc.). ALSO, I opted in for the maintenance package, but nowhere in my paperwork does it explain what exactly the maintenance package includes. I asked them about it, and they said that I would receive documents in the mail later that explained everything. No surprise, I never received these documents. And when I followed up in an email asking about the documents I got no reply. Really disappointing, especially in light of the fact that they constantly ask you to give them "10 point ratings" on the Hyundai surveys you get in the mail. It seems like they are more concerned with getting good ratings than in actually satisfying their customers.
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