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  • Paid for a trip with this bus company. I then got an email from them: Dear xxxxxxxxxxxx, We regret to inform you that the bus schedule provided by CBE Charter & Tours is not available on date 2016-08-05. The bus scheduled for that route had mechanical dificultis and we cannot guarantee it will be available for this trip. We are sorry for any inconvenience this may cause you. In order to serve your travel needs in the best way possible, we can offer you the following options: 1. We can also offer you an open ticket, which will be valid for the same route and same bus carrier for up to 1 year. If you would like to take this option, please also inform us via email, so we can turn your ticket into open ticket. *Please note price difference may apply when activation. 2. If it isn't convenient to change either your departure date or a different carrier, we will be happy to refund your trip. In this case, please reply to this email(We do not do refund over the phone) with last 4 digits of purchasing credit card number. Your refund will be issued. Please allow 2-5 business days for the transaction to settle and for the credit to appear on your account. If you have booked round-trip tickets, please let us know if you want to reschedule or cancel your return trip. ------------- So the bus died.... I figured I would take option (2), who knows, may be they might have problems again, can't take the risk as this cancellation really let me down! I replied, no response.... I replied again, nothing.... I included all of their emails listed on the internet of 5 employees and the info email... nothing... 3 weeks later, I sent 10 emails in a row, maybe they missed it?.... 2 weeks later, nothing! TOTAL SCAM... AVOID!!! Update: I received a message on my phone from a guy with a camp voice... No joke (name has been substituted), he said: "Hey, is this rach... rache... or whatever! Call me back". They have ignored my emails for FOUR WEEKS, then I get a call saying this! Seriously, do NOT give these people your money, oh my god!! Tried to call back, number was dead haha! No surprise there! I uploaded the voicemail to YouTube and sent it around to a fair few places online, including the Better Business Bureau.... It's absolutely disgusting! First they won't refund and ignore you, next they so rude and demean their customers.
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