Customer service is par but their service center needs work really bad. I had a flat replaced on my VN800 so I figured get both tires replaced. The girl that put my tires on took 2 hours for the front tire because she balanced it backwards when there is a sign on the tire pointing in the direction on which way its suppose to spine. Not to mention with in a month the valve stem broke here I am 6 months after install and it breaks again. Seriously even if it has to be ordered let someone else do the work.