Place was NOT busy, 5 tables with families 3 waitresses. Based on what I overheard everyone had an issue with their orders, Rosati's is promoting "New Management" but apparently same crappy service. This is the closest pizza place to our home, came in to give it a second try but still bad service, we ordered appetizers that never came, everyone kept apologizing that kitchen was backed up but didn't see much movement & that was also the same excuse I got last visit. Wished it would have been better but will drive a few extra miles longer for better service.