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  • This review is for the hot food area. I would give 1 star but the 2 stars is for their effort. I had THE WORST meal of my life from the hot food area. Seriously. No joke. First off, the food was OLD. I had put together a number of things to satisfy my family. I got some onion rings (were chewy and COLD. Suppose to be crunchy), mozzo sticks (COLD not melted whatsoever just a hard block of cheese surrounded by breading), chicken strips (COLD), hot wings(COLD, hard, and old) , mac n cheese(COLD) Now mind you, I went shortly before they close up the hot food area which is at 7pm. As a paying customer, I expect everything to be satisfactory at ANY time the hot food is available. If you're food is dried out, cold, chewy by 7pm, you need to reevaluate how you do things man!! Or shut it down! Its just not good business. For the hot wings, I was told, you might as well buy the cold bucket and heat them up. What?? No. I came to get hot food because my family is hungry now and we want to eat it now. That is the purpose of buying hot food. There were no potatoe wedges. The woman said she could make some but it would take 15 mins. Cool. I had to grab a couple other things anyway. I come back 10 mins later, and she says someone already called and ordered wedges so she had no more. So why didn't she just tell me that to begin with? I guess giving priorty to people over the phone is how they roll. Versus the person standing in front of you ready to pay. I used to work in customer service and was always told to put the customer in front of you before phone calls. I will never buy from the hot food area again. I come here occasionally to grab things I need which I probably won't do either. Unless I have to. I'm close to the University ave location too so I'll give them a try. Its usually fairly empty which is nice. It used to be much more busy before Hyvee moved in. I would think with Hyvee across the street and Woodmans not far, they would be on top of their game. Also, CHECK DATES on everything you buy. I've bought expired things from them before. Only time it was bad was when I bought 2 cartons of orange juice on sale. They still had a couple weeks left but smelled spoiled and tasted spoiled.
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