So many hater reviews I had to say something.
It's understandable that most people think this is an overprice place for dim sum but this is an UPSCALE restaurant, not some place in chinatown. It's like going to a nice french restaurant and expecting to pay bistro/cafe prices. Most chinese restaurants are loud, sometimes dirty, and the food can be very spotty if you don't know where to go. This place is very clean, the food is good and the atmosphere is great for a NICE meal.
I grew up in Toronto and have been here probably 25 times over the years and have always had great service. Granted my family are regulars in the chinese restaurant scene and therefore know everyone but I don't think that's the only reason.
The dim sum is pretty good but I also had my wedding at the Metropolitan Hotel and Lai Wah Heen catered the event. All 150 of my guests were VERY VERY happy with the dinner and we had a GREAT time! The food was awesome and menu options were great for those who might want to spend less or those who don't mind splurging on their events.
All that said, I was so happy to have our reception catered by Lai Wah Heen and would recommend dinner here to anyone.