I come here all the time with my family. The Vietnamese entrees are bomb. (Although I never had the Banh Mi here so I can't say if it's tasty or not). I never see a problem with their broken rice dishes (Com Tam), their Bun Bo Hue, or their Pho. And I've had my fair share of at least one dish from each section and they're great. My family loves it as well. Rest assured their chefs are actually Vietnamese!
Customer service is alright, nothing stands out. The dishes are well portioned and amazing for the price.
You must try to Canh Chua hot pot before you say anything negative, it's amazing! We've only had one issue where their dish was kinda funky, but they replaced it with another dish we ordered with no problem.
This place is great, especially if it'll be your first time trying Vietnamese food.