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  • DON'T BUY FROM THIS ONLINE SHOE STORE UNLESS YOU WANT TO LOSE MONEY OR HAVE TIME TO WASTE!! This was the worst online shopping experience I have ever had. First of all, the shoes I ordered were there online, and the person I spoke to at the call centre ordered the wrong shoe. I then had to waste time walking to a ups delivery location, and I have bad knees. Then another 3 weeks later I was told my original shoes were not available. I was also told originally I would have the shoes in 3 business days. Then I spoke to the manager, Mark and he talked me into buying another pair of shoes with a discount. I wish I never listened to him. First of all, I had to constantly push him every day to get my original refund for $184.00 I got it 14 days later on my mastercard. He wasn't apologetic at all about the time wasted, and did brush me off near the beginning. Then when the other shoes arrived that didn't fit, he said a full refund wouldn't happen until the shoes were returned, via shipping which he wasn't clear about. Then for the 2nd refund transaction, I didn't get the money back and I had to call constantly and email every day to get the money. It took 11 business days after the original transaction, and he ahd to send the money by email transfer. It also didn't work the first time, so I had to email him again. I literally called/emailed this company every day for 4 weeks, and the manager not once apologized for my wasted time. The worst part of the story is that when I went into the retailing walking on a cloud store they had the original shoes I wanted, and I got them no problem. Which means whoever is running and working in the online store does not know what they are doing. I thought this would have saved me time originally, but I guess not. Don't use this company or buy shoes online unless you want more grey hairs and stress in your life. Never again.
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