Went last nite 4/25 and it was horribly slow. Beer came asap, but we were very hungry. Appetizers were tiny and took 30 mins. Took another 30 mins for our entrees, meanwhile they are only pushing their vast array of microbeers. I don't care, I want my FOOD. The mashed potatoes were over peppered, the filet mignon was rare and not medium well as my hubby ordered. The owner came out and apologized but gave off a defensive vibe. No bread, no water, slow as hell, we will never come back again. I feel sorry for the waitstaff but the kitchen needs to pick up their game or this place will close fast. I wish we'd gone to Carrabas instead... btw, he didn't offer a discount or anything. Other places bend over backwards to get your goodwill. Good luck dude, try watching Restaurant Impossible for some real tips.