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| - I live in the Ballantyne area and rented from this location since 2000 - so I think I can speak to their history. Back in the early 2000s I thought this location was staffed by employees who walked on water - I rented regularly and they treated me extraordinarily well. On-time pickups, short waits for drop off, etc. Over the years my job has evolved and I don't have to travel/rent as much. I've tried to remain loyal to this location, but I'm at the point where I can't remain loyal any longer and I'd really struggle to find much positive.
Enterprise uses the tagline "We'll pick you up" except for when they won't. I've lived in my current home since 2003. The Pineville location has picked me up at this address without any issues in the past - I reserved a car, called them an hour or so before I wanted a pickup... clockwork. In the past year or so, I've started running into issues. I'll reserve, call, get a ride, and they won't have my car. I'll reserve, call, and be told "we're too busy to pick you up." Or "We can't pick you up this morning, but can pick you up this afternoon." Or "We're too busy you should call another location and see if they can help you." etc. So, being a relatively loyal client, I asked "what do I need to do to make sure that I get picked up?" I was told - "Be sure to call a couple of days in advance so that we can put your on our pickup list." So I tried that today, now I'm told that I'm more than 3 miles away (7.4 m door-to-door) and thus they can't pick me up. You might note if you go to Enterprise.com, their policy is the nearest branch with availability within 10 miles will pick you up. I've got 5 locations within 10 miles that show up on the website AND Pineville is the one their website defaults to for me... I especially loved calling their number and being told I should just get an "Uber or something". If I wanted to take an Uber to get a car, why the heck would I choose Enterprise? At least with some of the other vendors, I'd actually get the car type I reserved, it would be relatively clean, and they would hand me the keys with it on full-tank of gas (vs. waiting forever to be handed keys with the empty light on and the out-of-range light flashing. Yep, that happened!)
I haven't even started down the path of the kinds of issues I've run into while waiting for rentals and/or returning rentals - I'll not bore you. At the end of the day, if you end up using this location, I sincerely hope your experience(s) are better than mine.
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