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| - My friends and I visited this Fridays location around five thirty on 12/30/2012. This was perhaps one of the single most wretched dining experiences I have ever had. I had been initially impressed by the renovation of the building, it looked quite nice inside. However, it soon became clear that the staff was very very poorly trained. The waitress, though terribly sweet seemed lost in the menu. It took ages for the first wave of food to arrive at the table, and the kitchen sent out one entree ten minutes before the rest. Forcing one friend to either eat cold food, or eat before the rest of us.
When the bulk of the food did finally arrive, it turned out that the kitchen had forgotten to prepare two of the entrees. The traumatized seeming waitress apologized and scurried off to try and get the kitchen to prepare the rest of the food. Flash forward twenty minutes later, and she brings *one* more entree to my friend and says "OK! Have a nice meal" It was at this point that we all realized that she has no idea that I had also still not received my meal. She acted surprised, and then tried to act as if I hadn't actually ordered anything. Then when she reviewed her ticket she came to the realization that she had simply forgotten mine altogether. At this point, everyone else was finished with their food, and I was starving and exceedingly cranky. She went back to the kitchen (Which is exposed to the dining area so everything they are doing at the food window can be seen. Especially when they are dramatically talking about a table that they are unhappy with) and waved her arms about angrily to the female manager in the pink sweater. About ten minute later the waitress finally produced my tepid food, slapped hastily onto a plate. Starving, I didn't bother to point out that they had not included one of my sides, but did ask to speak to the manager. This manager was in no way shape or form prepared to handle an upset customer. She arrived at the table combative and rude. The way to handle a customer who is rightfully upset with their treatment is not to then embarrass them for complaining and still not comp their meal or even bother to offer any sort of *genuine* apology. Pink sweater manager on duty. Please report to corporate for proper training on how to both run your restaurant, and deal with the unhappy patrons you have tortured.
I paid for my meal, and tipped the waitress twenty percent, as it was not her fault that the manager had not correctly trained her. However, I would suggest avoiding this location at all cost until it receives further training intervention on the management level from corporate. Had the manager been polite, and handled the situation properly, this review would have been unnecessary.
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