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  • James, my server, awesome. He is the only reason they didn't get one star or less (which isn't possible). The food isn't bad, it actually is quite tasty, but working in many restaurants in my life, I have seen my fair share of kitchen vs server/guest where the almighty Back of House team is ALWAYS right. They don't make mistakes and the guest doesn't know what they are talking about, blah, blah. Well this is one of those situations. Long story short, my steak was cooked a medium, edges burgeoning on medium well, when I ordered a medium-rare. Apologizing, I asked them to remake it. If I was at a lesser steakhouse, I probably would have let it go, but when you are dropping $40 on a steak; I didn't want leftovers. None the less, we heard the line cooks exclaiming we are ridiculous and didn't know what we were talking about, etc. etc. They returned a new steak barely north of 120 (rare with a small amount of heat). Having a modicum of restaurant experience, I have seen this in the past; where Chef driven restaurants drive the guest experience and it ruin the whole experience; leaving the server twisting in the wind. So I boxed up the steak, took it home and grilled up some fantastic medium rare steak sandwiches and enjoyed them with my wife. As we were leaving, I noticed the portrait of the matriarch Mancuso hanging in the lobby with the placard of Executive Chef. I then realized she was the fill in hostess, or was manning the front this night; regardless glared at us all night. It all came together then. I hope the restaurant takes this review to heart, not as a gripe, but an observation. The restaurant was Kincaid's prior........
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