Joy is amazing!! They are very sanitary - each client gets their own box to use and all tools are sterilized and opened up from sealed packages in front of you. They offer you drinks (smoothies, tea, coffee) and play fun movies to keep you enterained and relaxed. Their selection of polishes is as good as it gets, and they always get the new collections the day they come out! I always go to Soue for my pedicures (she gives the best massages ever) and Lam gives great manicues and massages, too! Maria also gives great manis and pedis! I would say most of their staff are great, actually...I don't think I've ever had a bad experience!
Jane and Michael (the owners) are very courteous and helpful, and they know and address their clients by name! I love joy nails and will never stray - definitely give it a try!