This place is ridiculous. I was in the hotel for a business trip. My coworker and I decided to stop in for a mani/pedi. Big mistake. My coworker's nail tech kept bragging about her 20+ years experience in the industry and about all of the celebrities she has worked on. Rigghhhhttt. My friend was left with uneven nails, nail polish on her fingers, bubbles in the polish, etc. I chose a dark color so I didn't notice while my technician was working on my nails, but as we were leaving the salon I noticed the same thing. I was wearing pointy toe pumps the next day at the conference and my nail polish smeared - that was a good 16 hours after the pedi. We ended up paying about $180 total ($90 a piece) for this delight.
The worst part about the entire experience was that we took time out the next day to talk to the front desk about the services we had. The front desk said that they could do nothing since the salon simply rents the space from them and they don't actually answer to the hotel staff. They recommended that we go back to the salon and complain there, but that left us so uncomfortable that we ended up not doing it. I always thought that when you have a salon within your hotel that you can ring on speed dial from your room phone, that the hotel would be at least somewhat responsible for your service and experience there, or be at apologetic at the least and try to comp something - anything! Ridiculous.