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| - I couldn't wait to come home and write my 1 star review. Today March 10, 2018, I went to this Thomas and Hayden store, as I have been getting my water tested here for years, way back when they were NPS. But today someone I don't recall seeing before, named Joshua who told me "We aren't doing water tests." I thought "....anymore? as a free service?" He said "Today, because it's raining." I thought he was KIDDING. I was sooooo shocked, and continued to stare at his face, waiting for him to say "I was just kidding." But, he stood his ground. I said I was going out of town for a while and just added almost a gallon of acid and some chlorine, and wanted to see where I was at before I left town.
Joshua was VERY adamant about not testing my water and said, "We do not test water when it rains because then it will be inaccurate and we would be giving out false information and we don't give out false information here." I said it isn't even raining, and the ground everywhere is all dry, and I took the sample before a few drops came down hours ago.
Joshua then said that if I collected the sample a few hours ago, then it is inaccurate anyways. When I said I wanted him to test the water regardless, I don't care how "inaccurate it is", he still refused but said "I CAN SELL YOU A TEST KIT AND YOU CAN TEST IT YOURSELF!"
Boy, that REALLY made me mad, and I left and drove to my usual Leslie's store at Chaparral and Hayden in Safeway shopping center, and Gordon tested my water immediately, without question. I asked Gordon "if it was Corporate policy" that Leslie's not test water if it is raining, Gordon said "No." I told Gordon what happened at the Hayden and Thomas store and he burst out laughing and said it was so funny, cos he heard of people "saying stuff like that" (that they won't test water when it rains). He heard of pool stores putting a sign up "water test equipment broken". "He just doesn't wanna do it!", Gordon said. He said, laughing, "I gotta tell Mike (the other employee not working today) what you said, he'll get a kick outta that".
Later I called the Chaparral store back and said to Gordon, "I forgot to tell you, after Joshua was so adamantly standing his ground and refusing to test my water, he said 'I CAN SELL YOU A TEST KIT AND YOU CAN DO IT YOURSELF !"
"Thanks for making my day with that story", he said laughing, "It gets juicier and juicier. Mike will get a kick out of it".
Boy, I don't think it is funny at all, I am still fuming with disbelief.
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