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  • I have a confession....I love me some cobbler. With a cobbler I trust, I'll have him/her fix just about everything I own. Best Shoe Repair is not my soulmate cobbler. Generally, I understand that some businesses have a Murphy's-law-kind-of-day or just aren't the best they can be. I gave this place two chances and, yep, they suck. The store is beyond cluttered and disorganized. The counter is covered with random items like shoes, bags, papers, etc. I was truly afraid that my stuff would be lost in the mess. But, then I thought, hey, maybe they're unorganized but talented! Yeah....nope! I brought in a pair of boots (expensive, well-made boots) to be cleaned due to water spots. I received a slip and was told my boots would be done in 4 days. I came back 5 days later... they hadn't started working on the boots. The employee then promised me they'd be done in 3 days..and they were. They looked truly fantastic. However, after one wear, the leather started chipping (!!!) like it had been painted and the boots were ruined. I have no idea what they did, but, yeah, $40 and a nice pair of boots down the drain. Prior to discovering the boot chipping, and in my giddiness at the hope I had found my LV cobbler, I made an error in judgment. I asked them to clean a spot , only one spot, on my suede YSL bag. Long story short, they ruined it. After a month of working on the bag, forgetting what they were supposed to do on the bag, and after repeatedly assuring me that they would be able to clean it without ruining it, I received a totally f*#&@ed-up bag. Even my boyfriend, who has no idea about suede and purses, etc, could not believe the crap result. They cleaned/trashed the WHOLE bag, all of the suede, not just the small spot as I had asked.. The owner promised to fix it, kept the bag, and has not called me for 3 months. That's the service and results you get at Best Shoe Repair. If you value your belongings, go elsewhere (and let me know if you found my dream cobbler!)
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