I had the most disturbing experience here unfortunately and will never, ever visit a Nando's again. This location has the most unprofessional, disgruntled and downright terrible employees I've ever had to deal with. The managers do not care about service whatsoever and I'm surprised this place even has 3 stars.
Sophia the "manager" is the antithesis to what a supervisor is supposed to be -- she screamed in my face when I simply asked her where our food was as we waited TWENTY minutes staring at our food sitting on the hot line. She then went on to lie and literally scream in my face saying she was the only manager available to speak to when I asked to speak to a manager, but within a minute went in the back to get the real manager when my husband continued to ask to speak to one.
I tried speaking to Kristen who is the location manager and she clearly wasn't interested in listening to me and didn't care about her out of control employee's behavior.
With people with such bad attitudes running the place I wouldn't be surprised if this restaurant closes down.