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| - This is a great store, despite the area and the occasional panhandler that will approach you in the parking lot. The staff and management are friendly and helpful...in the STORE. Also, we really like the vets at Banfield. Sometimes the wait is long, but when you schedule they will tell you the best times to come to avoid a wait. They seem to have most of the equipment necessary to provide most services. And they don't try to oversell you on treatment, which I appreciate.
The only reason I am giving 3 stars instead of 5 is because the grooming shop is horrible. In the past, every time we arrived they couldn't find any record of us being there before. That seems to have improved since they changed management, but everything else has gotten worse. Overall, the grooming staff seem to be really unhappy. I am not sure if it is just poor customer service training, or if they are intentionally rude, but they aren't friendly or helpful. And I don't have proof that they did anything wrong, but after the last time we brought our dog there he developed a medical issue that could have been caused by the services rendered. Again, no proof, but my gut tells me that the mean unfriendly staff member who took him in the back room hurt him.
So even though it is close and convenient, we will not be using this groomer ever again. We will go back to shop in the store and see the vets at Banfield.
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