Today was my first time at this location. My wax specialist is Torri Ana. I followed her here from another location. I had had a few issues with the front desk gals at the other location but this location seems to be super personal and professional! I normally get my eyebrows done with her and she always does a great job! The wax at European Wax Center is super smooth and have never had any problems with it. I have sensitive skin and after my first wax Torri Ana helped me realize that I may have a small reaction to the aftercare calming cream, so she always does her best to get done quickly and redness doesn't stay long at all. I would definitely suggest you visit this location and ask for her!