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  • This is strictly for how they operate their "Call Ahead" seating. Their food is usually impeccable. I will never understand their stupid call ahead, maintain two list, absurd process. I called ahead at 6:50 pm. Was told the wait was 40 min. Great as I would be there in 40 min so I had my name placed on the list. Got there at 7:30 and they couldn't find my name. So they put my name on the "call ahead" list and told about 30 min wait while they were on a 1 hour wait at this point (exactly why I called ahead). Talked to the "manager" (really just the key server) and she said they did have my name on the "call ahead" list and my wait would be about 30 min. That the "call ahead" list just shortens your wait to about half the current wait. Really? And just how do they go about calculating this? My wife has worked for Outback for over 6 years and says that system is still as screwed up as when they first introduced it. Here's a novel idea, when someone calls, just put their name on the list! If they're not there when called, skip them, just as if they showed up in person. Really not that hard and you don't have to maintain two separate lists forever trying to explain your logic in doing so to customers. The truth is, Outback really doesn't care about this system. They're always on a wait so no big deal if customers don't like it and go home. It just reduces the wait time. So we left and went across the street to Gordon Biersch. That's another review.
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