Impossible to work with these guys on used cars. I've never tried so hard in my life to give someone our money on a car...EVER! Ridiculous rates on good credit, vehicle year, and low mileage. Ludicrous down payments of 30-40% with the same credit and vehicle factors. $500 to push paper disguised as a document fee that can't be compensated for in the price (even though they drop the price two days later by $500). Inept "management" that sends "empty" customer service emails. I'm sure the new car department is better because it's backed by Mini (BMW Financial) which is good, and I can't speak for the new cars...BUT... Please shop somewhere else for your used car purchases. My girlfriend and I wasted a week with this place, and multiple inquiries on her good credit. This took a huge toll on her fresh car buying experience and she is now completely put off at the idea of ever being involved in a car shopping deal again. My patience was tested more than it ever has buying a used car...especially at an Autonation. Autonation should send their regional managers here to do a full shake up on how they do business at this place because it's a stain on their otherwise solid business model. Pissing off a Manager (and his significant other) of one of the biggest employers in the area is not the way to run a business. Please feel free to contact me for any details via Yelp.