We came here at 3pm on a Tuesday and it was very quiet, hardly any tables filled. Our server was Jose. It was quite a while before he even came to take our drink order. He was very inattentive and acted like we were a huge inconvenience when we asked him to activate a second ziosk for our other child.
However two days later we returned closer to dinner time and they seemed to have their A-team working. We were greeted immediately and set up with a second Ziosk with no problems. Our server was very polite and I could tell she had quite a few tables but that our table was never missing a refill. Twice after we got our food she checked in to make sure we had everything we needed. She was just very sweet and helpful.
Bottom line- I love red Robin. It just always amuses me to see the large gaps in training. I walk away wondering if management just doesn't care about poor customer service in the afternoon as long as they've got that A-team for the high vis evening hours.