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  • Bad attitude consultant: I've never been to ULTA for their professional services but my mom wanted to take me to get an eyebrow consultation. We had an appt, and got there a little early. My consultant was not immediately available (the girls at the register were very nice and offered us cold waters, and said Terri was coming but she was wrapping up her lunch). Mom and I waited for a bit until one of the staff suggested we could shop while we wait. So we meandered around the store for a bit. Finally Terri came to find me. I was immediately turned off by her rude attitude when she ordered me to follow her to her chair. I could tell she was fuming about something as she stomped to her area and impatiently waited for me to pull my hair back out of my face. Literally the point of the appt was that my mom hates how I do my brows (too straight, no arch) and she thought we were going to get an expert to help. Terri penciled in my brow where the hair is (too straight, no arch) and seemed like she wanted to call it a day. My mom insisted that she try to pencil in an arch, and asked if she could do that? Terri said, "I could but it would look FAKE." Still, my mom was not giving up, so Terri did as she asked. I hate confrontations and knew my mom was six seconds from asking to speak with a manager, so I started asking Terri about herself and how long she's been doing make up, etc. She seemed to lose the bad attitude and started giving me helpful tips. Her demeanor was never bubbly and warm but she was nicer and seemed to be less tense. At the end of the appointment she didn't ask if I was interested in any of the product she used, but she did agree to schedule another appointment for a full makeup application. The price seemed reasonable, so I agreed. I didn't realize the eyebrow appt was free, maybe that was part of the problem? Or Terri just had a bad day? The end result is that the experience was supposed to be fun girl time but I ended up walking out feeling like I narrowly avoided a war. I'm debating canceling my appt now that I read the other reviews of this location. Will review again if I decide to go!
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