First a score of 1 is pretty shitty and I don't just give it to any establishment.
Extremely disappointed. Have been to many different locations especially in California and always had an exceptional experience especially loved Redondo Beach.. So was so excited to learn they were coming to Madison.
Was waiting to dine next week with friends and family for a celebration but really couldn't wait any longer for cheesecake so I just popped in to grab some cheesecake to go on my way to work.
Five people at the cheesecake counter, 3 packaging and 2 cashiers. I look at the case take my pick and see there's a whole refrigerator with sliced up pieces ready to be served. So, much to my surprise it took literally 20 mins to package two slices of over priced cheesecake and put whipped cream on the side.
No it was not busy it was 330pm on a Wednesday. I seen people waiting to be seated with plenty of seats open, it looked disorganized and I walked away with a really bad feeling of the place.
What's worse is not the wait time but the ridiculous size of my $8 slice of cheesecake. I paid $16+ for two slices of mini cheesecake. See picture attached. I recall my other experiences and just receiving this big slice of cheesecake that makes you feel like you got your bang for your buck. This feeling was I got was more along the lines of ripped off and now I'm running late for work.
I have no plans to return at this time to this particular location. I think I've seen and experienced all I need to. What I really want is a refund so I can take that to buy a cheesecake for the same price at Target that won't have me feeling like I just got jipped for my time and money.