I get the bad reviews. Let me just start by saying we rented from sixt in ft lauderdale last year and had a seamless experience. In Charlotte however, we waited 45 min to be picked up despite multiple calls requesting pickup. We didn't get the car we reserved online, and the car we got was filthy! Dust and crumbs everywhere! Dirt all over the outside. Seriously, you don't clean the cars between rentals? They offered us a cleaner one but that one reeked of cigarettes. No discount or deal was offered for all this. They briefly wiped the interior out for us, not terrible anymore, but it was a 2 hour ordeal. We shall see how the rest of the experience goes, but bleh, what a way to start our journey! They need to get it together!