I had my appointment today and it was good. It was very easy to book the appointment through the phone. I didn't have to wait at all when I got there, and the place and ambience was very nice. They used a hard wax for my underarms which was painless. My underarms are sensitive (like for most people) and I have had bad experiences where they bled when getting waxed. Today, everything was very painless and went smoothly (no pun intended). The lady who I got for my appointment was very friendly and gave me the impression that she really enjoys/cares about her job. As long as they don't inflate their prices a single dollar higher, I think I will be a regular here! It would be great if they opened a branch in my hometown, Ottawa.