I had a very good experience here. I went in for a new reciever and backup camera combo for my suburu outback. After a pricing/quoteing misunderstanding Jose (manager) was able to make everything I wanted fit in my budget and another employee i belive matthew drove all the way to their south east location to pic up a part to get my install done that day. While the 1 dollar install is misleading, I am happy with the finished product. The installer killed it definitely felt the subie love.