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  • We rented from E-Z Rent A Car for a California trip through Priceline.com. When booking it seemed like a smoking hot deal for a 4 day rental for a price of $136. I was already expecting an extra charge to put on an additional driver when picking up the vehicle, but was not expecting to be told that for local renters they do NOT offer unlimited miles as Priceline.com showed on the reservation. Instead I was told that it would be an additional $20 per day for unlimited miles. Not sure if the reason was because the pickup appointment was at 6am or this is how it usually is but after getting all the papers signed it was about 6:30am when we were down at the garage where there wasn't anybody at the desk for us to get the keys. That took about another 20-25 minutes before someone showed up. When returning the vehicle, I dropped it off as soon as I returned from the trip which was around 1am in the morning. Parked the vehicle in the designated spot and walked over to the desk was was informed to go back to the vehicle and wait and he will be right with me. There was a line of people waiting for their rental pickup and only 1 customer service rep. After waiting or about 20 minutes I walked back over to the desk and he gave me the look of "damn I totally forgot about you." He then instructed me to go and write down the mileage,fuel level and leave the key inside the vehicle. At this point I was tired and just wanted to hand over the keys and be on my way. After jotting down the mileage and indicating that the fuel level was full i was finally able to leave. I get my invoice later that morning and what do you know, I get charged $150 bucks for gas since it was noted on my invoice that the vehicle was returned empty!! Luckily I had I kept the receipt when I filled the tank back up and about 30 minutes on the phone with their customer service line. I was given a dispute number and asked to email then the proof of receipt and my invoice. I got the refund but since they charged my card already it would take a few business days to get it reverse. On the good side, the Camry that we were issued was pretty nice... :)
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