| rev:text
| - I absolutely had the worst experience here, buying a sectional couch from this store. I placed the manhattan sectional as a price hold. And I made small payments as time went on. Last Friday 11/14/14 I was ready to pick up the couch and make my final payment of $433. Brianna was the cashier who rang me up. When she pulled up my account she said I owed $122 instead of $433. I asked her if she was sure? And she said I only had to pay was $122 and I was paid off. I noticed that she rang me up for one couch and not for both. When I mentioned this, she said I was ok and gave me my receipt back. She then gave me the couch and left. Later that evening I get a call from that same girl, stating that I was right and I owed $311. I told her that I was at work and I'm busy. I will come in and pay for it next week on my day off. (Unbelievable that they would call me for their MISTAKE)! Today I receive a voice mail stating that they are going to call the police on me since I haven't paid the balance off. I called the manger Karen and told her that I will pay it off today. I told her that I said this to her associate that I was going to come in on my day off, which is today. There was no need for threats. Karen then treated me that I had to come to the store under a hour to fix this or they were going to call the police. I live in Summerlin so it's a far drive. I had to drive all the way to the Windmill store with my 2 year old son. I went in and I spoke to Gilbert the furniture manager. I told him I was there to pay the balance off. He then gives me an attitude and lectures me stating that I knew I owed the balance and I was trying to get away with it. (I could not believe he was telling this). When I said I just wanted to pay this off he, he snaps at me for having an attitude. He then takes me to the cashier in front of other CUSTOMERS. And tells me I owe $433, I politely correct him and told him that I owe $311, which stated on his cashier screen. He then snaps at me again and tells me not to correct him and to drop the attitude in front of all these customers. I was standing there with my mouth open with my 2 year old son in my hands. Brianna (the young lady who rung me up wrong) then came up to Gilbert and told him I was ok and that she was going to charge me. Gilbert then threatens me that they were about to call the cops and I was lucky that she was there to help me. I then told him to calm down and he curses at me in front of my infant son. I told him to leave the area because he was upsetting my son, and he kept on yelling at me. Brianna told him to call down and leave. I was astonished that a MANAGER talked to me this way. Brianna apologized for his behavior and for her mistake, I understand that mistakes happen and was willing to let that go but not Gilbert's behavior. I asked Brianna to speak to her manager Karen. But Karen was to busy to talk to me and help me with my issue. Brianna was nice enough to give me the District Managers number, his name is David. I called him and told him about the incident that happened. He apologized and told me he would look into it. Yea whatever! At least Brianna was nice enough to deal with the mistake she did, and took 10% off my due balance. I can't believe a store like this operates with employees such as these. I'm still in shock a manager like Gilbert cursed at me and my two year old son. I will never set foot in another big lots again. I guess these people care more about them selves than own up to their mistakes. Especially the violent behavior Gilbert exhibited. I repeat this is not a family safe environment and they will CURSE IN FRONT OF YOUR KIDS. The mangers and I guess the district manager in this case does not care about its customers. All I got was 10% off to drive all they way across town to settle a bill that was their ISSUE NOT MINE. And I got cursed at and threaten at in the process. How nice. Never again will I go here. Please! If you care about your kids do not come here, especially when Gilbert's around.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)